Client Services


The first step in accessing the Community Care services is to determine your options. For this, you will need to bring the following:

  • Identification for ALL family members

  • Proof of Income and expenditures (rent/mortgage)

  • Proof of current address

    This information is required the first time you visit Community Care (and is updated yearly). Upon each visit you must always provide I.D. with proof of address, and please notify Community Care promptly of any changes. Once registered, clients may access food, clothing and household goods every other month or six times per year, however no emergency is denied.

    Please browse through our menu of services to determine how we can assist you.

    Please feel free to contact us if you require any further information.

Useful Links


Client Service Hours: St Catharines 

Monday-Friday: 9 am - 3 pm (clothing room closed at 2:30 pm) 

12 North St., St. Catharines, ON L2R 6W8
905.685.1349 | Fax: 905.685.3938

Client Service Hours: Thorold 

Food Bank Services: Monday-Friday: 9 am - 11:00 am & 1 pm - 3:00 pm
Thrift Shop Services: Monday-Friday: 9 am - 12:30 pm & 1 pm - 3:30 pm

19 Albert St., St. Catharines, ON L2V 2G2

905.227.9240  | Fax: 905.227.1290


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