Housing Help

Welcome to the Housing Help Centre.

Client Services during COVID-19:

All face to face services are closed to the public. Please call our client services 

Income Tax Clinics – halted temporarily


  • People will be receiving their cheques with no contact through our front door. All basic needs will be given at month end
  • All utilities will be paid based on last month’s budget
  • TD bank cheque cashing privileged moved to Lake and Lakeshore branch
  • All rents will be mailed including those that were direct deposit

ID clinic – halted temporarily

Service Canada clinic - halted temporarily

OESP electricity credit will still be done remotely via, fax, phone or email

LEAP Enbridge and Hydro One – people are instructed to contact United Way Simcoe Muskoka
1-855-487-5327 they will take care of the verification

LEAP Electra applications can be taken over the phone and managed remotely

Housing Services – people can be assisted remotely via phone or email

Niagara Regional Housing
Applications will be taken over the phone and sent to NRH. If any information is missing NRH will send the client a letter and the client can return missing information directly to NRH via email, regular mail or fax.

Phone Numbers: 905-984-8955
FAX Number: 905-985-8838

Housing Help Centre of Community Care

129 Church St., St. Catharines, ON L2R 3E2
905.984.8955 | Fax: 905.984.8838

Do you need assistance with...

  • Ability to stay in school
  • Affordable housing searches
  • Assistance with Ontario Works and Ontario Disability
  • Faxing items
  • Facing eviction
  • Homelessness
  • Money Management – Trusteeship Service (including youth, 16 - 24 years old)
  • Obtaining ID
  • Ontario Energy Assistance Program
  • Re-entering society after leaving institutions
  • Receiving mail
  • Referrals to other resources, programs and services in the community
  • Referral for furniture
  • RentSmart
  • Phone use
  • Preparing Income Taxes (spring only)
  • Utility Assistance

Landlords: Register your property with us!



Enter your email to receive Community Care's Newsletter!